Hi Lindsey,
Students can follow these steps for officially accepting their award offer (if they haven't already done so): https://financialaid.ecu.edu/accepting-award-offer/
By following these steps, they'll also be able to see what awards have been accepted and applied to their bill.
For specific questions about your bill, we also recommend calling the Cashier's Office, so they review your information with you. Their number is 252-737-6886.