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ECU Student Health Services (SHS) is comprised of dedicated professionals offering comprehensive health care to enrolled students. SHS specializes in the well-being of ECU students by offering affordable, convenient, and high quality services.

What to Send with Your Student

Students should keep a list of their current medications as well as any known allergies. A good idea is to have them enter the information into a note on their phone so they are never without it.

Many do not know their insurance carrier or any basic information about how to use their policy. Make sure they have a basic understanding of their coverage and that they possess a copy of their current insurance card or a picture of the front and back of the card.

Student Health offers a variety of over the counter items for purchase, and we strongly recommend that students keep some basic health care supplies on hand. A good “first aid kit”would include:

• Digital thermometer
• Band-Aids
• Topical antibiotic ointment
• Pain reliever (Tylenol or ibuprofen)
• Over the counter medications for minor illness symptoms such as upset stomach, cough, sore throat, and runny nose
• Gatorade/bottled water
• Soup or other easy to make meal
• Cleaning wipes, for sanitizing commonly used surfaces like door knobs, keyboards and telephones

Privacy & Confidentiality

Student Health Services (SHS) respects and preserves the privacy and confidentiality of all patient information. Information whether written, spoken, recorded electronically, or printed will receive the highest level of confidentiality.

We are committed to protecting our patients’ privacy and maintaining our organization’s security of information. At SHS, we continue to comply with state and federal regulations. We strive to maintain the confidentiality, security, and integrity of our patients’ health information.

We also know that you also are very interested in the health of your student. Although parents and families often feel it's unfair, we are unable to discuss information relating to a student's health care--including appointments, billing, provider visits, lab test results, etc. Except in life threatening emergencies, or unless required by federal, state, or local law(s), your student’s health information will not be disclosed without the student’s authorization.

On occasion, SHS receives telephone calls from parents about their students’ medical care. Our health care providers are unable to disclose or discuss any medical information without the student’s verbal or written permission. In certain medical situations, SHS is also unable to disclose medical information regarding a minor.

HIPAA is the Health Insurance Portability and Accountability Act which protects patient rights regarding personal health information. Medical records are completely confidential. In most situations, unless a student provides permission, we cannot disclose any health information to anyone, including parents, friends, or professors. There is a specific medical authorization form that must be completed by the patient in order for Student Health Service to provide health information to a third party.

What if SHS is closed?

When SHS is closed, your student still has access to medical advice. Call 911 for emergencies, but if they just want to talk to a nurse about an issue, call (252) 328-6841 for instructions to use our free, 24 hour nurse line. Self care information for treating problems can be found on our self care page, or students can submit a question to gotquestions@ecu.edu.

If you or your student has questions, Student Health Services can be contacted in multiple ways:

Phone

• General Information, Appointments, Immunizations, & Medical Records: (252) 328-6841
• Pharmacy: (252) 328-6793
• Please note, the above numbers are answered by SHS personnel during regular business hours. The after hours nurse line cannot make appointments, discuss lab results, or prescribe medication refills.
• Free 24 Hour Nurse Line: (252) 328-6841

Email

• General health questions: gotquestions@ecu.edu
• To submit copies of insurance cards or medical records: shsmedfax@ecu.edu 
• Insurance related issues or questions: studentinsurance@ecu.edu 
• Immunization related issues or questions: immunizations@ecu.edu